Whilst we hope that you are never dissatisfied with our service, if matters do arise and you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance you should raise any issues you have with person who is working on your case who has day to day conduct of your matter.
If this does not resolve matters to your satisfaction and you would like to make a formal complaint, then you can read our full complaint procedure here.
Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty or taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority https://www.sra.org.uk/consumers/problems/report-solicitor.page
What to do if we cannot resolve your complaint
If we are not able to resolve your complaint, then at the conclusion of our complaint procedure, you may have the right to refer the matter to the Legal Ombudsman.
The Legal Ombudsman will look at your complaint independently and it will not affect how we handle your case.
A complaint to the Legal Services Ombudsman must be made within 6 months of you receiving our final decision letter and no more than six years from the date of act/ omission or no more than three years from when you should have reasonably known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them:
PO Box 6806
The telephone number is 0300 555 0333,
For business law advice 0845 225 2635